Refunds and Returns | Big Chiefs Firewood

Refunds and returns at Big Chiefs Firewood are handled in line with our order process, delivery requirements and customer support procedures for online firewood purchases.

Big Chiefs Firewood supplies premium mixed hardwood firewood, bulk firewood, 20kg firewood bags, kindling, firelighters and fire-starting accessories across Sydney and surrounding areas. Because many firewood orders involve delivery scheduling, handling and site-specific access, customers should carefully check their order details before completing checkout.

If there is an issue with your order, please contact us as soon as possible with your order number, photos where relevant, delivery address, contact details and a clear description of the concern. This helps us review the matter quickly and work out the best next step.

Refunds and returns may be assessed based on the product, order status, delivery timing, pickup arrangement, customer instructions and whether the product has already been delivered, collected, used or handled.

Customers are responsible for providing correct delivery information, access notes and contact details at the time of ordering. This includes gates, dogs, narrow streets, unit numbers, steep driveways, preferred drop-off points and any other delivery access information.

For refunds and returns support, contact Big Chiefs Firewood by calling or texting 0497 604 885 or emailing sales@bigchiefsfirewood.com.au. Our team will review your enquiry and respond with the most suitable outcome based on the order details.